FAQ
Here you will find answers to the most frequently asked questions
Questions about booking
How can I book a room?
Our rooms can only be booked online.
You can find available rooms on our website.
You can find available rooms on our website.
Can I book a room for a longer period of time?
If you would like to stay longer than 3 weeks in one of our rooms, please contact us by email or phone.
Otherwise you can book directly online.
Otherwise you can book directly online.
How can I pay?
You can pay with credit card, Sofortüberweisung and PayPal.
What happens after booking?
Immediately after booking you will receive a booking confirmation by email (please also check the SPAM folder).
On the day of arrival the guests will receive the access data for front door, room and WLAN via email and SMS.
On the day of arrival the guests will receive the access data for front door, room and WLAN via email and SMS.
You have not received a booking confirmation?
In this case, please also check the SPAM folder of your email inbox.
If the booking confirmation should not be there either, please contact us by email or phone.
If the booking confirmation should not be there either, please contact us by email or phone.
Questions on the day of arrival
When can I move into my room?
Your room can be opened with the PIN code sent to you from 3:00 p.m.
A premature check-in is unfortunately not possible due to the automation.
A premature check-in is unfortunately not possible due to the automation.
Are parking lots available?
Sufficient free parking spaces are available right in front of the accommodation.
How does the check-in work?
On the day of your arrival you will receive the PIN codes for your front door and room by email. These are valid from 15:00 o'clock of the day of arrival.
Questions during your stay
How are the rooms equipped?
All rooms have the following features:
Free WLAN, 32 inch Full-HD flat screen TV, International TV program, Youtube, Netflix (own account required), shared bathroom
Free WLAN, 32 inch Full-HD flat screen TV, International TV program, Youtube, Netflix (own account required), shared bathroom
Can I have mail or parcels sent to the hostel?
Since we do not have a reception, this is unfortunately not possible.
Are there barrier-free rooms?
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Can I smoke in the room?
No. It is a non-smoking accommodation.
Can pets stay overnight?
Unfortunately pets are not allowed in our accommodation.
Are they cleaning my room?
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Questions on the day of departure
When do I have to leave the room?
You must leave your room before 12:00 pm
Late departure is not possible.
Late departure is not possible.
Questions after your stay
What should I do if I have left something in the room?
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